Customer Journey Expert – Deal Intake & Maintenance
Shape the Future of Wholesale Lending
At ING, we believe banking should help people move forward with less friction and more confidence. That's why we're continuously improving how we deliver products and services to our customers around the world.
As a Customer Journey Expert (CJE) within the Lending Tribe, you'll play a key role in improving client servicing and reporting processes, ensuring critical lending data is available in real-time for clients, colleagues, and regulators. If you enjoy solving complex business challenges, working with diverse international teams, and driving meaningful change through data and technology, we'd love to hear from you.
About the Team
The Lending Tribe is part of ING Wholesale Banking Lending, one of ING's core business lines serving corporate and institutional clients. The team is on a multi-year digital transformation journey focused on enhancing customer and employee experiences, modernizing lending processes, and maintaining regulatory compliance while helping ING become the best Wholesale Bank in Europe.
Role Summary
As a Customer Journey Expert, you will bridge business and technology by translating business needs into actionable solutions. You'll work closely with Product Managers, Scrum teams, and stakeholders across ING's global Wholesale Banking network to improve processes, optimize data availability, and support the ongoing digital transformation of the lending business.
Key Responsibilities
Required Skills & Experience
We're looking for someone who combines business understanding, stakeholder management, and technology expertise.
Must-Have
Nice-to-Have
What We Offer
Don't meet 100% of the qualifications? Don't let that hold you back. Research shows many talented professionals only apply when they meet every requirement. If this role excites you and your experience is close to what we're looking for, we encourage you to apply.
How to Apply
Click the application button on our careers site and submit your application through Workday. We're excited to learn more about your experience and how you can help shape the future of lending at ING.
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About ING
With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
Dein Arbeitsplatz Gegend erkunden
Bei der ING möchten wir, dass jeder sein volles Potenzial entfalten kann. Wir schaffen eine Kultur, in der jeder wachsen und einen Unterschied machen kann – für unsere Kundinnen und Kunden und die Gesellschaft. Diversität, Gleichberechtigung und Inklusion sind für uns selbstverständlich. Wir tolerieren keine Form der Diskriminierung, sei es aufgrund von Alter, Geschlecht, Geschlechtsidentität, kulturellem Hintergrund, Erfahrung, Religion, Herkunft, Behinderung, familiären Verpflichtungen, sexueller Orientierung oder anderen Gründen. Wenn Ihr während des Bewerbungsprozesses oder der Vorstellungsgespräche Unterstützung benötigt, kontaktiert uns bitte über die E-Mail-Adresse in der Stellenanzeige. Wir helfen gerne, um einen fairen und einfachen Ablauf sicherzustellen. Hier erfahrt Ihr mehr über unser Engagement für Diversity, Inclusion & Belonging.
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Praterstraße 31
1020 Wien
Österreich
Vollzeit
IT Consulting