Business Analyst – Logistics Strategy & Rider Incentives Barcelona, Spain Full-time

Mjam GmbH
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Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR WORK-LIFE OPPORTUNITY:

Join our team and become an integral part of Glovo's Global Logistics! We provide a dynamic and challenging environment filled with numerous opportunities for growth and development.

 

In this role, you will be responsible for redesigning, testing, and implementing the payment structures that motivate and reward our riders worldwide. By blending deep data analysis and data modeling with creative problem-solving, your work will ensure our logistics network is efficient, scalable, and fair for our riders. The KPIs you will influence are crucial to operations, as every decision made will directly affect the whole operational investment (biggest company cost).

 

BE A PART OF A TEAM WHERE YOU WILL:

  • Explore and find the most optimal logistics payment structure in order to maximize global riders engagement.

  • Strategically redesign our courier payment framework to improve key operational metrics, designing models that reward factors like vehicle used, distance, weight, and peak-hour availability.

  • Dive deep into massive datasets to identify trends, drivers, and opportunities. Your insights will be the foundation for optimizing our entire operational investment.

  • Own the experimentation process to validate your ideas. You will design, run, and analyze experiments (A/B testing, switchback tests) to precisely measure the impact of payment structure changes before a global rollout.

  • Continuously monitor the performance of your strategies. You will track KPIs, assess the effectiveness of your changes, and make data-driven adjustments as needed.

  • Understand and address local and regional needs by stepping into the shoes of the riders and truly understanding their perspective.

Qualifications

YOU HAVE

  • Degree in Engineering, Maths or another STEM field.

  • 2+ years of experience in a data analytics role where you translated insights into tangible business actions and measured their impact.

  • Strong technical proficiency

    • Advanced SQL for complex querying and data extraction.

    • Proficiency in Python for data analysis and data orchestration.

    • Experience with data visualization tools such as Looker, Tableau, or PowerBI.

  • Excellent problem-solving and analytical skills. You are comfortable breaking down ambiguous, complex problems into manageable steps and driving towards a clear solution.

  • Nice to have experience with experimentation. Designing and/or analyzing A/B tests or other statistical testing methodologies to measure impact.

  • Comfortable working in a high-growth and high-performance environment, dealing with ambiguity while maintaining a positive mindset.

  • You can clearly and concisely explain complex analytical findings to both technical and non-technical stakeholders. Fluent English is a must.

  • You are organized, take ownership of your work, and thrive in a fast-paced, high-growth environment.

 

Additional Information

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 💳 Discounts on transportation, food, and even kindergarten expenses.
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

 

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

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Ansprechpartner

Mjam GmbH - image

Mjam GmbH

Wien

Rund 3.000 Rider sind in Österreich täglich für foodora unterwegs, und mehr als 6.000 Partner-Restaurants und Shops hängen an der Plattform (Stand Oktober 2025). Betrieben wird sie von der 2008 in Wien gegründeten Mjam GmbH, die seit dem Markenwechsel im Frühjahr 2023 als Foodora Austria GmbH firmiert. Der Sitz ist derselbe geblieben: Barichgasse in Wien-Landstraße, direkt am Rennweg. Seit 2018 gehört die Gesellschaft zu hundert Prozent zur Berliner Delivery Hero SE.

Bestellt wird per App oder auf foodora.at, ausgeliefert wird von Ridern auf Rad und Moped. Das Geschäft reicht längst über Restaurantessen hinaus. Seit 2021 kommen über dieselbe Plattform auch Lebensmittel und Drogerieartikel aus Supermärkten, in sechs österreichischen Städten von Wien bis Innsbruck. Im Oktober 2025 hat das Unternehmen die gemeinsame Zustellung mit PENNY auf zehn weitere Gebiete ausgeweitet, unter anderem in der Steiermark, in Niederösterreich und in Osttirol. Wer dort einkauft, wohnt nicht mehr zwingend in einer Großstadt.

In der Wiener Zentrale sitzen die Teams, die diesen Betrieb möglich machen. Account Managerinnen und Account Manager holen neue Restaurants und Handelspartner an Bord und betreuen sie danach weiter. Im Logistikbereich werden Liefergebiete zugeschnitten und Schichten geplant, damit an einem Freitagabend genug Rider auf der Straße sind. Dazu kommen Rollen in Finanzen, Recht, Projektmanagement und Vertrieb. Eine offizielle Beschäftigtenzahl veröffentlicht das Unternehmen nicht; im eigenen Arbeitgeberprofil auf karriere.at ist von mehr als 250 Angestellten die Rede, die Größenangabe dort lautet 101 bis 500.

Als Tochter von Delivery Hero arbeitet man in Wien an einer Struktur mit, die in über 50 Ländern läuft. Manche Positionen sind von vornherein länderübergreifend zugeschnitten und decken neben Österreich auch Nachbarmärkte ab. Für Berufseinsteigerinnen und Quereinsteiger ist der Zugang vergleichsweise offen, weil das Unternehmen laufend im Kundenservice, in der Partnerbetreuung und im operativen Bereich rekrutiert. An Zusatzleistungen nennt foodora selbst einen Essenszuschuss, monatliche Rabatte auf Restaurantbestellungen und Spielraum bei Arbeitszeit und Arbeitsort.

Wer sich bewirbt, sollte den Namenswechsel kennen: In Stellenanzeigen und Firmenbuchauszügen taucht die Gesellschaft heute als Foodora Austria GmbH auf, die Rechtsträgerin ist unverändert dieselbe wie zu mjam-Zeiten. Der Name auf dem Türschild hat gewechselt. Die Gesellschaft dahinter besteht seit Mai 2008.

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Hauptstandort

Mjam GmbH

Barichgasse 38
1030 Wien
Österreich