Work Student, Customer Support (French Speaker)

Work Student, Customer Support (French Speaker)

Start your journey with TeamViewer and gain real-world experience in an innovative and international environment.

TeamViewer provides a leading Digital Workplace platform that connects people with technology, enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on.

Responsibilities

Are you open, communicative, and passionate about technology and customer support? Join our Customer Support Team as a work student and help our customers solve their IT challenges while delivering an outstanding customer experience.

• Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries.
• Assist customers with topics such as software usage, licensing, subscriptions, invoicing, and account management.
• Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience.
• Support customers in understanding and effectively using our software solutions.
• Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience.
• Contribute to delivering a high-quality customer experience by building strong relationships with our customers.

Requirements

• Fluent in French and English; additional languages are a plus.
• Strong interest in technology, software, and IT environments.
• Ability to quickly understand software products and explain technical concepts to customers with varying levels of expertise.
• Strong communication, customer engagement, and problem-solving skills with a customer-focused mindset.
• Comfortable working with Windows and macOS environments and learning new technologies.
• Ability to support customers across various topics, including technical inquiries, licensing, subscriptions, invoicing, and account-related requests.
• Strong analytical skills with the ability to balance technical and administrative tasks.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, curious, and eager to continuously learn and develop.
• Previous experience in customer support, technical support, SaaS, IT services, or another customer-facing role is an advantage.

What we offer

• The contract location will be Göppingen, Germany.
• Make an impact by taking ownership of your own projects and contributing meaningfully to international initiatives.
• Competitive monthly salary: EUR 1,566 for a 20-hour/week contract, EUR 1,253 for a 16-hour/week contract, or EUR 1,400 for a full-time internship position.
• Flexible tasks alongside your studies, Bachelor’s and Master’s thesis project support, and trust-based working hours.
• Casual office atmosphere, lounge areas, TeamViewer Library and E-Learning Center.
• Diverse international culture with colleagues from more than 80 countries and more than 40 languages.
• Company celebrations, team events, travel subsidy, modern ergonomic equipment, fruits, soft drinks, sports offerings and other corporate benefits.
• After your studies, you will have good chances of starting a full-time job.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.