Strategy & Operations- Business Analyst Barcelona, Spain Full-time

Mjam GmbH
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Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID:  JR0076157

If you’re here, it’s because you’re looking for an exciting ride

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 
 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutesAnd this is where your ride starts.

YOUR MISSION

Join Glovo's Global Operations team and become an integral part of our dynamic and challenging environment, offering numerous opportunities for growth and development.

We are seeking a Senior Data Analyst to join the Courier Fraud team, driving the design, monitoring, and implementation of our global anti-fraud and risk mitigation strategy.

In this role, you will be responsible for delivering data-driven insights, building detection frameworks and dashboards, and ensuring that our global integrity standards are consistently met and enforced. Your work will be central to reducing malicious activity (such as abuse of cancellations,  account sharing, GPS spoofing, and payment abuse) and to guaranteeing that Glovo’s fleet remains fair and secure.

THE JOURNEY

  • Own and define the global courier fraud strategy across all Glovo markets, ensuring consistent implementation and continuous improvement.

  • Proactively address key courier-related challenges at local, regional, and global levels.

  • Develop scalable self-service dashboards and monitoring tools that empower local teams to act on quality-related insights.

  • Perform deep-dive analyses to identify the drivers of quality gaps and propose clear, actionable solutions.

  • Provide regular updates and reports to leadership on courier quality performance, highlighting risks and opportunities.

  • Develop analytical models and frameworks to monitor fraud risks, predict potential no-shows, and optimize fleet distribution.

  • Collaborate cross-functionally with Operations, Fraud Prevention, Product, and Data teams to align strategies and ensure impact.

  • Step into the shoes of the couriers—understanding their pain points and motivations—to design data-informed solutions that drive both courier satisfaction and operational excellence.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

  • Degree in Engineering, Business, Economics, Project Management, Business Analytics or any data driven domain.

  • +3 years of work experience providing internal teams with the necessary data to make the right decisions and proven experience on actionate those insights  (this is a must).

  • Strong analytical and coding skills: Good in SQL and Excel proficiency (or extensive coding experience), and BI platforms experience (Looker, Tableau, PowerBI,…).

  • Strong strategic vision and business mindset.

  • Excellent problem-solving and analytical skills. Comfortable to break down complex problems into solutions.

  • Comfortable working in a high-growth and high-performance environment, dealing with ambiguity while maintaining a positive mindset.

  • Exceptional verbal and written communication skills (English is a must)

  • Proactive, organized, and obsessed with detail.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 💳 Discounts on transportation, food, and even kindergarten expenses.
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

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Ansprechpartner

Mjam GmbH - image

Mjam GmbH

Wien

Rund 3.000 Rider sind in Österreich täglich für foodora unterwegs, und mehr als 6.000 Partner-Restaurants und Shops hängen an der Plattform (Stand Oktober 2025). Betrieben wird sie von der 2008 in Wien gegründeten Mjam GmbH, die seit dem Markenwechsel im Frühjahr 2023 als Foodora Austria GmbH firmiert. Der Sitz ist derselbe geblieben: Barichgasse in Wien-Landstraße, direkt am Rennweg. Seit 2018 gehört die Gesellschaft zu hundert Prozent zur Berliner Delivery Hero SE.

Bestellt wird per App oder auf foodora.at, ausgeliefert wird von Ridern auf Rad und Moped. Das Geschäft reicht längst über Restaurantessen hinaus. Seit 2021 kommen über dieselbe Plattform auch Lebensmittel und Drogerieartikel aus Supermärkten, in sechs österreichischen Städten von Wien bis Innsbruck. Im Oktober 2025 hat das Unternehmen die gemeinsame Zustellung mit PENNY auf zehn weitere Gebiete ausgeweitet, unter anderem in der Steiermark, in Niederösterreich und in Osttirol. Wer dort einkauft, wohnt nicht mehr zwingend in einer Großstadt.

In der Wiener Zentrale sitzen die Teams, die diesen Betrieb möglich machen. Account Managerinnen und Account Manager holen neue Restaurants und Handelspartner an Bord und betreuen sie danach weiter. Im Logistikbereich werden Liefergebiete zugeschnitten und Schichten geplant, damit an einem Freitagabend genug Rider auf der Straße sind. Dazu kommen Rollen in Finanzen, Recht, Projektmanagement und Vertrieb. Eine offizielle Beschäftigtenzahl veröffentlicht das Unternehmen nicht; im eigenen Arbeitgeberprofil auf karriere.at ist von mehr als 250 Angestellten die Rede, die Größenangabe dort lautet 101 bis 500.

Als Tochter von Delivery Hero arbeitet man in Wien an einer Struktur mit, die in über 50 Ländern läuft. Manche Positionen sind von vornherein länderübergreifend zugeschnitten und decken neben Österreich auch Nachbarmärkte ab. Für Berufseinsteigerinnen und Quereinsteiger ist der Zugang vergleichsweise offen, weil das Unternehmen laufend im Kundenservice, in der Partnerbetreuung und im operativen Bereich rekrutiert. An Zusatzleistungen nennt foodora selbst einen Essenszuschuss, monatliche Rabatte auf Restaurantbestellungen und Spielraum bei Arbeitszeit und Arbeitsort.

Wer sich bewirbt, sollte den Namenswechsel kennen: In Stellenanzeigen und Firmenbuchauszügen taucht die Gesellschaft heute als Foodora Austria GmbH auf, die Rechtsträgerin ist unverändert dieselbe wie zu mjam-Zeiten. Der Name auf dem Türschild hat gewechselt. Die Gesellschaft dahinter besteht seit Mai 2008.

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Hauptstandort

Mjam GmbH

Barichgasse 38
1030 Wien
Österreich