Associate, Customer Support - Live chat

Associate, Customer Support - Live chat

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, Bitpanda helps people build their financial freedom through a user-friendly investment platform for cryptocurrencies, crypto indices, stocks, precious metals and commodities.

Headquartered in Austria and operating across Europe, Bitpanda brings products to more than 7 million customers with an international team working across cultures and time zones.

Your Mission

As a Customer Support Associate, you will be the go-to person users turn to, answering questions, solving problems and making sure they feel supported. This role is designed as a way to kickstart a career in fintech, with hands-on experience in a fast-moving international environment.

What You Will Do

• Be the first point of contact for users via live chat and tickets, keeping communication clear, friendly and fast.
• Help customers solve everyday issues and make their Bitpanda journey smooth, positive and stress-free.
• Share feedback and ideas with the team to improve support and the customer journey.
• Work towards team goals such as fast response times and high customer satisfaction while staying up to date with Bitpanda products and features.
• Be flexible with a shift-based schedule, including evenings and weekends, planned in advance.

Who You Are

• You are an empathetic and friendly communicator who enjoys helping people and can stay calm, reliable and positive when things get busy.
• You speak fluent English; another EU language is an advantage.
• You are curious about fintech, investing or crypto; knowledge of crypto wallets, DEXs or trading is a plus.
• You are detail-oriented, dependable and comfortable juggling multiple chats while delivering clear, high-quality answers.
• You thrive in a fast-paced international environment and enjoy working as part of a team.

Why Join Us?

• Be part of an ambitious, fast-growing fintech company.
• Play a key role in shaping the customer experience at Bitpanda.
• Get exposure to investing, crypto and financial services without prior expertise required.
• Benefit from career growth opportunities, training and the chance to move across teams.
• Work in a supportive international team culture where ideas and feedback matter.

What’s in it for you

• Hybrid working model with onsite collaboration and remote work, plus 25 additional days per year to work from a city or country of your choice.
• Competitive total compensation package and participation in the stock option plan.
• Access to coaching, counselling and mental health resources through OpenUP.
• Additional paid time off for wellbeing from 2027 after six months with the company.
• Unlimited access to Udemy online courses.
• Discounts, rewards and perks from partners worldwide.
• Additional gender-neutral new parent leave.
• Free onsite dining in Vienna, Bucharest, Barcelona and Berlin.
• Recognition and rewards for tenure, Bitpanda-branded merchandise and company events.