Staff Product Designer - (Logistics, Customer)

Staff Product Designer - (Logistics, Customer)

Company Description

As the world's pioneering local delivery platform, Delivery Hero's mission is to deliver an amazing experience, fast, easy, and to your door. The company operates in around 65 countries worldwide, powered by tech, designed by people. Headquartered in Berlin, Germany, Delivery Hero is one of Europe's largest tech platforms and has been listed on the Frankfurt Stock Exchange since 2017.

Job Description

Delivery Hero is looking for a Staff Product Designer - (Logistics, Order Tracking) to join the Order Tracking team and help deliver amazing experiences.

This role shapes how millions of users track their orders across 70+ countries, ensuring a seamless and delightful delivery experience across brands including Talabat, foodpanda, PedidosYa, Glovo, HungerStation, and the rest of the Delivery Hero group of consumer apps.

In the Logistics Team, you will tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will improve experiences for riders, end customers, and merchants across the globe.

• Shape the future of order tracking and lead design efforts for Delivery Hero's order tracking experience.
• Own the end-to-end design process from ideation to launch, creating intuitive, visually compelling and efficient user experiences.
• Use data-driven decision-making, research insights, user feedback and A/B testing results to refine the order tracking journey.
• Contribute to and refine the product roadmap, prioritizing features that drive engagement and improve user experience.
• Collaborate with researchers, product managers and engineers, facilitate workshops and design sprints, and align teams around product direction.
• Champion best practices in visual design, accessibility and interaction design.
• Mentor others and foster a culture of continuous improvement, collaboration and user-centricity.

Qualifications

The ideal candidate excels in user-centric design for complex platforms, with strong visual skills and expertise in Figma and design systems. They are strategic thinkers, skilled in workshop facilitation, design metrics and stakeholder management.

• 5+ years as a product designer, with experience designing complex platforms and app experiences.
• Strong visual design skills, user-centric mindset and strategic thinking.
• Proficiency in Figma and prototyping tools.
• Excellent communication and stakeholder management skills.
• Experience in B2C products or animation concepts is a plus.

Additional Information

• Hybrid working model with face-to-face collaboration at the Berlin campus 2 days a week.
• 27 days holiday with an extra day in the 2nd and 3rd year of service.
• 1.000 EUR educational budget, language courses, parental support and access to Udemy Business.
• Health checkups, meditation and gym offers.
• Employee Share Purchase Plan, Sabbatical Bank, public transportation ticket discount, life and accident insurance, and corporate pension plan.
• Digital meal vouchers and food vouchers.

Apply today via the Delivery Hero application page.