IT Engineer

Role Purpose

The IT Engineer serves as a remote support expert for global requests This role is the local go-to person for all IT and facilities matters, including coordination with different departments for IT support.

Role Value

The IT Engineer is impactful at Jumio because of Global IT’s Mission to empower employees to do their very best work.  The IT Engineer is both a remote support expert and a local go-to person for IT facilities.

Responsibilities

• Resolve global IT tickets across Tier 1, Tier 2 
• Active Directory, Azure Cloud Ops, and AWS admin
• Endpoint management using JAMF for Mac, InTune for Windows, 
• Okta admin for SSO and MFA
• Google Workspace and Slack app admin
• Atlassian (JIRA and Confluence) duties as assigned
• Documentation of SOPs and workflows and keeping knowledge up to date in Confluence and Google Docs
• Manage onsite IT inventory (laptops, peripherals, security, tracking)
• Handle warranty repairs & vendor coordination
• Provision new devices (setup, configuration, deployment)
• Manage asset collection for exit cases and perform secure data wiping
• Provide remote IT support 
• Act as POC for internet/network issues; coordinate with vendor
• This role will be required to be in the Vienna office 3 days a week, with travel to the London office when required.    
• Duties as assigned

Experience and Qualifications

• Bachelor’s degree or equivalent experience
• At least 3+ years experience in IT
• Core Technical skills:  troubleshooting systems, IT hardware, SaaS / Cloud environments, installed software
• Relevant tools:  Google Workspace, Slack, JIRA, Confluence, Active
• Directory, JAMF, InTune, Azure Cloud, AWS Cloud, OKTA
• Communication skills:   must have a can-do attitude, hands on, action oriented, and delivery focused.  Written and verbal communication skills are key.

Compensation

We offer an annual full-time salary (38.5 hr week) of min 57,000 EUR gross, with a possible overpayment depending on qualifications and experience.

Example Objectives

• Reduce MTTR for IT tickets
• Increase internal customer satisfaction
• Assess, organize, and contribute to documentation

Progression:
Jumio uses online training tools that include course and may include webinars or other programs.  As an IT professional your career is yours, and Jumio will aid in your development.