Expert Product Operations Manager (all genders) Customer Care Ansbach

ABOUT TRADEBYTE At Tradebyte, we work with the biggest players in e-commerce - from trendsetting fashion brands to major online retailers. Our goal is to create a workplace where everyone feels valued, supported, and empowered. We offer flexible work schedules, professional development opportunities, and a real commitment to work-life balance. We embrace diverse perspectives and ensure that every voice is heard and respected, because you’re unique and that matters to us. As we continue to grow, we’re looking for new colleagues who share our passion. Love what you do - do what you love. Join Tradebyte, an independent company within the Zalando Group!THE ROLE AND THE TEAM As a Platform Adoption Specialist, you will be the ultimate bridge between our technology, our internal teams, and our customers. This is a high-impact, individual contributor (IC) role where you will leverage your deep network within Tradebyte and our customer base to ensure our new platform is built for real-world success, rolled out flawlessly, and adopted with enthusiasm. You aren't just managing a launch; you are defining the future of how our customers interact with us.  

We are gearing up to launch a game-changing new platform for our customers, and we need a visionary, highly connected champion to pave the way for its success.WHAT WE’D LOVE YOU TO DO (AND LOVE DOING) 

• Be the Ultimate Subject Matter Expert (SME): Become the go-to authority on the new platform, deeply understanding its capabilities, technical architecture, and value proposition.
• Consult & Guide Tech Teams: Act as the voice of the customer and the business. Work hand-in-hand with our product and engineering teams, bringing real-world use cases to the table to ensure we build a platform that actually solves customer pain points.
• Strategize the Rollout (Out-of-the-Box Thinking): Design the blueprint for the rollout. You’ll strategically analyze our customer base to decide who gets the platform, when, and how, maximizing success and minimizing friction.
• Product-Led Mindset: Embody a product-led mindset by acting as a multiplier, guiding the SMs to steer our customers toward sustainable, profitable growth.
• Foster Cross-Functional Alignment: Take ownership of platform-driven revenue by aligning Integration, Customer Ops, Finance, and Marketing around correct usage, adoption, and expansion. Go beyond rollout support — actively identify and act on upselling opportunities to maximize the platform's commercial impact.  

WE’D LOVE TO MEET YOU

• Entrepreneurial Mindset: Operate with an entrepreneurial mindset, willing to roll up your sleeves to get things done. You'll identify problems and opportunities before they're obvious, propose solutions, and drive them forward independently
• Strategic & Analytical Mindset: You don't just follow a checklist. You look at data, customer profiles, and market readiness to think outside the box on deployment strategies.
• Master Collaborator & Influencer: As an IC, your superpower is influence without authority. You can bring diverse teams (from Finance to Marketing) together toward a singular goal.
• Proactive Problem Solver: You are obsessed with the "details." You naturally foresee operational bottlenecks (billing issues, support ticket spikes, integration hurdles) and solve them before they happen.
• Platform & Tech Savviness: You speak "product" and "tech" fluently. While you don't need to write code, you can easily translate complex customer needs into clear requirements for developers.

OUR OFFER Tradebyte provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model - work where it works for you within Germany or the UK, with occasional office attendance required for moments that matter. 
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start for full-time employees
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Wellhub, formerly Gympass)
• Mental health support and coaching available
• Drive your development with our training offerings and biannual peer-to-peer review

Bitte beachten, dass alle Bewerbungen auf dieser Seite über das Online-Formular erfolgen müssen – wir akzeptieren keine Bewerbungen per E-Mail. Nach der Prüfung werden unsere Recruiter*innen über eine offizielle Zalando E-Mail-Adresse (@zalando.de) Kontakt aufnehmen.

In einigen Fällen arbeiten wir auch mit einer Auswahl von Headhunter*innen und Agenturen zusammen, um bestimmte Positionen zu besetzen. Bitte beachte, dass weder Zalando noch unsere Rekrutierungspartner*innen irgendeine Art von Bezahlung verlangen, um sich für eine Stelle zu bewerben oder an einem Vorstellungsgespräch teilzunehmen. 

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Bewerben Über Zalando

Zalando wurde 2008 in Berlin gegründet und ist die führende europäische Technologieplattform für Mode und Lifestyle. Wir verbinden 62 Millionen aktive Kund*innen mit mehr als 7.000 Marken in 29 Märkten. Unser Geschäft basiert auf einer einzigartigen, KI-gestützten Daten- und Infrastrukturplattform. Für unsere Kund*innen bietet unser Multi-App-Ansatz – bestehend aus Zalando, ABOUT YOU und Lounge by Zalando – ein inspirierendes, hochgradig personalisiertes Einkaufserlebnis. Für unsere Partner bauen wir das Betriebssystem für den E-Commerce. Über ZEOS, Tradebyte und SCAYLE öffnen wir unsere Logistik-, Software- und Servicekapazitäten für Marken und Einzelhändler*innen zur nahtlosen, grenzüberschreitenden Skalierung ihres Geschäfts.

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