Work Student, Customer Support (German Speaker)

Work Student, Customer Support (German Speaker)

Start your journey with TeamViewer and gain real-world experience in an innovative and international environment.

TeamViewer provides a leading Digital Workplace platform that connects people with technology, enabling, improving and automating digital processes to make work work better. Its software solutions harness the power of AI and shape the future of digitalization.

TeamViewer believes that diverse teams and a strong company culture are key to the success of its products and technologies, used by hundreds of millions of users around the world and around 645,000 customers across all industries.

Responsibilities

Join the Customer Support Team as a working student and help customers solve their IT challenges while delivering an outstanding customer experience.

• Provide professional support to customers via phone, email, ticket system and chat, addressing technical, administrative and account-related inquiries.
• Assist customers with topics such as software usage, licensing, subscriptions, invoicing and account management.
• Analyze customer issues, identify solutions and provide clear guidance to ensure a smooth customer experience.
• Support customers in understanding and effectively using software solutions.
• Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience.
• Contribute to a high-quality customer experience by building strong relationships with customers.

Requirements

• Fluent in German and English; additional languages are a plus.
• Strong interest in technology, software and IT environments.
• Ability to quickly understand software products and explain technical concepts to customers with varying levels of expertise.
• Strong communication, customer engagement and problem-solving skills with a customer-focused mindset.
• Comfortable working with Windows and macOS environments and learning new technologies.
• Ability to support customers across technical inquiries, licensing, subscriptions, invoicing and account-related requests.
• Strong analytical skills with the ability to balance technical and administrative tasks.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, curious and eager to continuously learn and develop.
• Previous experience in customer support, technical support, SaaS, IT services or another customer-facing role is an advantage.

What we offer

• The contract location will be Göppingen, Germany.
• Make an impact! Take ownership of your own projects and contribute meaningfully to international initiatives.
• Working students in Germany receive a competitive monthly salary: EUR 1,566 for a 20-hour/week contract, EUR 1,253 for a 16-hour/week contract and EUR 1,400 for a full-time internship position.
• Flexible tasks alongside studies, support for Bachelor's and Master's thesis projects and trust-based working hours aligned with the academic schedule.
• Casual office atmosphere, lounge areas, TeamViewer Library and 24/7 E-Learning Center.
• International and diverse company culture, company celebrations, team events and social gatherings.
• Travel subsidy for students, modern ergonomic equipment, fruits, soft drinks, sports offerings and corporate benefits.
• Good chances of starting a full-time job after studies.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.